Giving Policy & FAQ

Question 1

Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. PushPay continually manages the security of the system.

Answer

Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. PushPay continually manages the security of the system.

Question 2

You can give online from your checking account (eCheck), MasterCard, Visa, Discover, or American Express.

Answer

You can give online from your checking account (eCheck), MasterCard, Visa, Discover, or American Express.

Question 3

You can use a debit card from Visa or MasterCard, but true debit cards are not accepted through the Fellowship One system due to the sensitivity of securely requesting a Personal Identification Number (PIN). For true debits, you can use an eCheck.

Answer

You can use a debit card from Visa or MasterCard, but true debit cards are not accepted through the Fellowship One system due to the sensitivity of securely requesting a Personal Identification Number (PIN). For true debits, you can use an eCheck.

Question 4

You will not pay any fees with an online gift. The Well will pay a small processing fee for each gift, but overall, online gifts are a cost effective way for The Well to process donations.

Answer

You will not pay any fees with an online gift. The Well will pay a small processing fee for each gift, but overall, online gifts are a cost effective way for The Well to process donations.

Question 5

Yes. The system allows you the option of making a one-time contribution or setting up a recurring contribution. You can designate an immediate withdrawal or you can schedule the contributions to be withdrawn on the date(s) specified by you.

Answer

Yes. The system allows you the option of making a one-time contribution or setting up a recurring contribution. You can designate an immediate withdrawal or you can schedule the contributions to be withdrawn on the date(s) specified by you.

Question 6

You may give weekly, twice a month, every two weeks or once a month.

Answer

You may give weekly, twice a month, every two weeks or once a month.

Question 7

Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in using your email and password and make the necessary changes in the system.

Answer

Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in using your email and password and make the necessary changes in the system.

Question 8

You may view and print your complete contribution history, given online or otherwise, by signing in to your account.

Answer

You may view and print your complete contribution history, given online or otherwise, by signing in to your account.

Question 9

Contributions will be taken from your specified account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and The Well’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Answer

Contributions will be taken from your specified account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and The Well’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Question 10

All tithes we receive go into our General Fund. You are able to specify your Campus or Core Group, or you may designate it to go to All Campuses. We do not accept gifts designated for other funds, because our Elders work very hard to make sure our money is handled properly, and they set appropriate budgets for each department. For example, we do not accept tithe that goes directly to Missions, but 10% of all tithe we receive is given to both local and global Missions.

Answer

All tithes we receive go into our General Fund. You are able to specify your Campus or Core Group, or you may designate it to go to All Campuses. We do not accept gifts designated for other funds, because our Elders work very hard to make sure our money is handled properly, and they set appropriate budgets for each department. For example, we do not accept tithe that goes directly to Missions, but 10% of all tithe we receive is given to both local and global Missions.

Question 11

Immediately after submitting your contribution, you will receive an email verifying your contribution. You can also sign in to your account at any time to view your giving. For security purposes, before you can see any past contributions, we must manually connect new online accounts with your previous information. After that, you can view your history at any time.

Answer

Immediately after submitting your contribution, you will receive an email verifying your contribution. You can also sign in to your account at any time to view your giving. For security purposes, before you can see any past contributions, we must manually connect new online accounts with your previous information. After that, you can view your history at any time.

Question 12

No. Any modern browser will work.

Answer

No. Any modern browser will work.

Universal Search

Giving Policy & FAQ

Is it safe to give online?

What types of bank accounts can I give from?

Can I use a debit card?

Are there any fees involved with giving online?

Can I make a one-time contribution?

If I want to set up a recurring gift, what are my scheduling options?

Can I change my personal information, amount or frequency of my gift once I set it up?

How do I get a giving statement for tax purposes?

When will contributions be taken from my account?

Can I designate my gift to a particular cause?

How will I know that I set up my gift correctly?

Does it matter which internet browser I use?